309 - Einige Folder werden nicht synchronisiert. Bei einigen Foldern steht permanent eine Sanduhr oder Prozentangabe

The reasons for such a problem can be complex. We advice to check the following points first:

  1. Is there an active internet connection?
  2. Is there an active firewall that blocks the client connection?
    1. FAQ 305 - The LRZ Sync+Share client cannot establish a connection to the server - Firewall ports
  3. Is there enough storage left on the LRZ Sync+Share server?
    1. FAQ 130 - How do I free disk space from file versioning?
  4. Are there any files that interfere with the synchronization? Such a case can be examined in the client window by clicking on "Transfers" (on the right side).
    1. Note: The LRZ Sync+Share client must be switched to the advanced mode to be able to do so (→ FAQ 202). 
  5. Do the problematic top-level folders still exist on the LRZ Sync+Share server? 
    1. FAQ 320 - What does the yellow warning triangle in the LRZ Sync+Share client mean?
  6. It may help to stop and restart the synchronization for the top-level folder:
    1. FAQ 125 - Stopping synchronization of a top-level folder
    2. FAQ 308 - The synchronization of a folder does not seem to work. How do I set it up again?
  7. It may help to reset the LRZ Sync+Share client to factory defaults:
    1. FAQ 204 - How do I restore the default client settings (without data loss)?
    2. FAQ 206 - How to reset the LRZ Sync+Share client to factory defaults?



Information

If there is no improvement after examining the points from above, please contact the LRZ servicedesk.

For further analysis, the log files of the LRZ Sync+Share client may be needed. Therefore, please enable the recording of log files (→ FAQ 202).


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