Support for Housed Cluster Systems

Predefined Service Requests

The following table provides an overview of predefined Service Requests available to Cluster Housing Customers. The links given in the column "Starting Point" directly transfer you to a structured ticket template in the Service Desk.

TopicDescriptionPrerequisitesStarting Point
Slurm Customization

Modification of SLURM operational parameters:

  • access to housed nodes for accounts
  • queue-to-hardware mapping
  • modify job duration and size constraints
  • create a reservation
Submission by an authorized housing contacthttps://servicedesk.lrz.de/en/ql/createsr/17


Reporting Operational Issues

Operational issues can be reported by opening an incident ticket at LRZ servicedesk. After logging in, a form will open. Fill in all required information. Please provide as many details as possible:


Finally, click "Speichern" (i.e., "Save"). The ticket is then submitted.