Support and Servicedesk for SuperMUC-NG

For questions from special application areas, you may also directly contact members of the support team. However, we always recommend to submit an incident via our Servicedesk-Portal, via the simple Submission Site or by calling the Servicedesk. This will guarantee that your request will be processed on short order and all actions can be tracked.

Please always consult before reporting an incident.


Allows you to submit incidents, view old incidents and add additional information. Furthermore you can place orders according to the LRZ service catalog.

Please login with your LRZ username and password: then we can automatically retrieve the stored contact information.

Important: This portal only works if you use MS Internet Explorer, Mozilla Firefox or Apple Safari with enabled javascript.


The servicedesk can create an incident ticket for you.

+49 89 35831-8800